This Privacy Policy describes how rtCamp (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, interact with our content, or communicate with us through forms, email, or other digital touchpoints.

This policy applies to users and visitors from the United States, India, and other regions where our services may be accessed.

1. Information We Collect

We collect information in several ways, depending on how you interact with our website and services.

a. Information You Provide Directly

You may choose to provide personal information when you interact with rtCamp, including when you:

• Contact us through forms or email
• Request information about our services
• Subscribe to newsletters or updates
• Communicate with us via chat or other interactive features

The information you provide may include your name, email address, company name, job title, phone number, and any other details you choose to share. You are not required to provide personal information to browse our website, but certain features may not be available without it.

b. Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage. This may include:

• Internet Protocol (IP) address
• Browser type, version, and language
• Operating system and device characteristics
• Referring and exit pages
• Pages viewed, links clicked, scroll behavior, and time spent on pages
• Date and time of visits
• Pages you have viewed on our website, which are provided to the chat assistant as context each time you send a message
• The first page you landed on and the external source that referred you

This information helps us understand how visitors interact with our website, evaluate content performance, diagnose technical issues, and improve usability.

c. Cookies and Similar Technologies

We use cookies, browser local storage, pixels, and similar technologies to collect information about how users interact with our website.

• Remember user preferences
• Understand site traffic and usage patterns
• Measure marketing and campaign effectiveness
• Improve website performance and content relevance
• Some cookies and storage are strictly necessary to provide features you actively request. When you start a conversation with our chatbot, we store an identifier needed to maintain that conversation. This is set regardless of your cookie preferences, because the chatbot cannot function without it.
• All other cookies and storage described below are set only where you have consented.

Cookies

NamePurposeLifetimeaipwc_user_idAnonymous visitor identifier. Links your chat history, message allowance, email verification status and enquiry attribution across visits.365 days, renewed monthly while you continue to visitaipwc_chat_stateRecords that you have used the chat assistant, so that an enquiry you submit can be associated with your conversation.365 days

Browser local storage
The chat assistant also stores information in your browser’s local storage. Unlike cookies, these entries do not expire automatically and remain until you clear them.

Stored item****PurposeVisitor and session identifiers, session start time and first-visit dateMaintain your conversation across page loads and visitsFirst landing page and referring sourceUnderstand how visitors reach usYour first name and selected conversation topic, where providedPersonalise the conversationDetails you submit through a chat formAvoid asking you for the same information twiceShare links for conversations you have chosen to shareAllow you to return to a shared conversation while the link remains active

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features or functionality of the website.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Provide, operate, and maintain our website and services
• Respond to inquiries and communicate with you
• Understand how users engage with our content and offerings
• Improve website performance, usability, and user experience
• Support marketing, lead qualification, and business development activities
• Monitor, prevent, and address  technical issues
• Associate an enquiry you submit through a form with a prior chat assistant conversation

3. Communications and Email Marketing

We may use a third‑party email marketing tool to manage and send marketing or informational communications.

You may opt out of receiving marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

4. Chat and Interactive Tools

We provide interactive features on our website, including our own chatbot, to enable users to communicate with us.

• Information shared through chat interactions may be stored and used to respond to your queries, improve our services and support experience, and analyse common questions or issues.
• The chatbot may ask for your first name to personalise the conversation, and may ask you to verify your email address.
• Responses are generated using third-party artificial intelligence providers, as described in Section 5.
• You may choose to create a shareable link to a conversation. Anyone with the link can view the full contents of that conversation, including any personal information you shared in it.
• Shareable links remain active for 30 days. After that the link stops working, although we continue to retain the conversation as described in Section 6. Shared conversations are marked so that search engines do not index them.
• Your conversation history is linked to an identifier stored in your browser. If you clear your cookies or browser storage, you will no longer be able to access your previous conversations, although we continue to retain them unless you ask us to delete them. To locate your conversations we may need additional information from you, such as an email address you provided during the conversation.

5. Sharing and Disclosure of Information

We do not sell your personal information.

We may share information in the following circumstances:

• With service providers and partners who assist us in operating our website and services (under appropriate confidentiality obligations)
• When required by law, legal process, or government request
• To protect the rights, property, or safety of rtCamp, our users, or others
• In connection with a business transaction such as a merger, acquisition, or asset transfer
• Our chat assistant relies on third-party artificial intelligence providers to generate responses. The content of your conversation, together with context about the pages you have viewed on our website, is transmitted to these providers for processing.

6. Data Retention

We retain personal information for as long as needed to operate our services and maintain our business records, unless a longer or shorter period is required by law.

Information****Retention periodChat conversation transcriptsRetained indefinitelyEnquiry and contact recordsRetained indefinitelyCookies described in Section 1cUp to 365 days from your most recent visitInformation in your browser’s local storageUntil you clear itShared conversation linksLink expires 30 days after creation; the underlying conversation is retained as above

7. Your Rights and Choices

You have several choices available when it comes to how your information is collected, used, and shared:

a. Limit the Information You Provide

You may choose to limit the information you provide to us when interacting with our website or services. Certain features, such as contact forms, chat functionality, or gated content, may require specific information to function properly.

b. Opt Out of Marketing Communications

You may opt out of receiving promotional or marketing communications from us at any time. You can do so by:

• Following the unsubscribe instructions included in our emails; or
• Contacting us directly using the details provided below.

If you opt out of marketing communications, we may still send you non-promotional messages, such as service-related communications, responses to inquiries, or legal and administrative notices.

c. Cookie Preferences and Browser Controls

You can control how cookies and similar technologies are used in the following ways:

• You may set your browser to remove or reject browser cookies before or after using our website.
• You may adjust browser settings to notify you when cookies are being placed.
• Browser cookie controls do not remove information stored in your browser’s local storage. To clear it, clear site data for this website through your browser settings.

Please note that disabling or rejecting cookies may limit certain features or functionality of the website.

At this time, rtCamp does not respond to “Do Not Track” signals that may be sent by browsers or devices, as there is no consistent industry standard for handling such signals across services.

d. Access, Correction, and Deletion

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal and business obligations
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

9. Third‑Party Websites

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you may contact us at [email protected]