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Resources Client Handbook How we train
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On this page
- Client Handbook
- Who is rtCamp?
- Who are you?
- What is WordPress?
- What is a WordPress VIP Gold Agency Partner?
- Where are we located?
- When we meet
- When we begin work together
- When we deliver
- How we train
- When we continue to support
- When you need talent, on demand
- Why is all of this important to you?
- How can you reach us?
Training Curriculum
1. WordPress Fundamentals
2. Editorial & Content Operations
3. Custom Features & Integrations
4. Multisite Training (if applicable)
5. Documentation & Reference Materials
6. Ongoing Support and Refresher Training
7. Onsite Training (Optional)
8. Train-the-Trainer Program (Optional)
Delivery Mode
Last updated on Nov 11, 2025
How We Train
As part of project delivery, rtCamp provides structured, role-based training to ensure client teams can operate, manage, and extend the WordPress environment independently. The program is designed to align with each team’s function, editorial, administrative, or technical, ensuring a small learning curve.
For migration projects, where the customer is coming onto WordPress from a different system, rtCamp conducts feature-by-feature functional training, mapping existing platform capabilities to their equivalents or enhancements in WordPress. This ensures clarity on what changes, what improves, and how teams can adapt their existing workflows to the new environment with minimal disruption.
Training Curriculum
1. WordPress Fundamentals
Introduces the overall WordPress environment, structure, and key operational concepts.
- Dashboard overview and navigation
- User roles and permissions management
- Pages, posts, media library, and menu management
- Themes and plugins: configuration and update workflows
- Access control and governance practices
- WordPress updates and preparedness
- Understanding staging, QA and production environments
2. Editorial & Content Operations
Focuses on day-to-day editorial and publishing processes, including governance and optimization.
- Creating, editing, and managing content using Gutenberg and custom blocks
- Structuring content using categories, tags, and taxonomies
- Previewing, scheduling, revision history, rollbacks, and comparison of edits
- Moderation and approval workflows
- Content governance, formatting conventions, and consistency checks
- SEO operations in WordPress covering configuration and optimization best practices
3. Custom Features & Integrations
Covers all functionality developed specifically for the project or introduced through integrations.
- Working with custom modules and/or plugins
- Managing configured workflows, integrations, and automation
- Understanding API-driven or third-party feature behavior
4. Multisite Training (if applicable)
For clients adopting a multisite setup.
- Creating and managing sub-sites within a unified network
- Applying shared styles, templates, and reusable components from global library to brand level
- Managing content syndication and shared media
- Maintaining brand consistency and governance across sites
- Setting permissions and editorial control globally and at brand level.
5. Documentation & Reference Materials
Delivered alongside training and project handover.
- Role-based user manuals for editors, admins, super-admins, and other stakeholders
- Recorded training sessions’ archives, and manuals for future reference
- Optional technical documentation if defined in project scope
6. Ongoing Support and Refresher Training
- Slack-based support during Hypercare for real-time assistance
- Optional refresher or advanced training sessions under maintenance contracts
- Topic-specific workshops available on request (e.g., SEO, analytics, or content governance)
7. Onsite Training (Optional)
- Two-day instructor-led onsite workshop
- Practical sessions with live scenarios and structured Q&A
- Recommended during rollout or early adoption for large or distributed teams
8. Train-the-Trainer Program (Optional)
- Designed to create internal WordPress champions for sustained platform management
- Focuses on deeper troubleshooting, process ownership, and internal knowledge maintenance.
Delivery Mode
Training is conducted through live online workshops, typically structured as three sessions of two hours each, customized for each stakeholder group.
All sessions are recorded and made available post-delivery along with manuals and references.
A dedicated Slack or chat channel remains open for one month after training to address clarifications and help users transition into daily operations.
Each session is aligned with project goals such as platform migration, content governance, or adoption, ensuring participants can directly apply the learning to their daily responsibilities.
When we continue to support
NEXT
Credits
Vivek Jain
Author
Vivek Jain
Author
Vivek Jain has been building rtCamp since before most WordPress agencies knew what enterprise meant. He is the Co-founder and Chief Business Officer at rtCamp, where he oversees business develop…
Aviral Mittal
Editor
Aviral Mittal
Editor
Aviral Mittal is the Chief Marketing Officer at rtCamp, where he established and leads the marketing function, building and growing a team of 20+ specialists across content, SEO, design, and growth…
Good Work. Good People.
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